Last November I had 750 mosquito nets shipped in from India to Cambodia. Long story short: I paid a lot of money in taxes and fees that I felt were not appropriate.
I just met with the shipping company that handles the sea and overland freight logistics. They were extremely friendly and helpful, and now I know the keyword to use whenever getting something into the country: Preshipping.
It was also good to see the look of shock and horror when I explained that humanitarian supplies were subject to a very large amount of fees. They were quick to move on to "what is your next project?" since it was obvious they were at fault. I could try to recover some cash from that experience, but honestly it would not help in the long run. It's better to let them save some face by being a great partner in the future. If you think of it as an investment in the relationship it will be a great experience for the next time around.
Plus, I got all the answers I needed in a single 30 minute meeting after showing up unannounced. I have no idea what to do with the rest of the morning. I figured I would have to drive around town all day to get answers!
I just met with the shipping company that handles the sea and overland freight logistics. They were extremely friendly and helpful, and now I know the keyword to use whenever getting something into the country: Preshipping.
It was also good to see the look of shock and horror when I explained that humanitarian supplies were subject to a very large amount of fees. They were quick to move on to "what is your next project?" since it was obvious they were at fault. I could try to recover some cash from that experience, but honestly it would not help in the long run. It's better to let them save some face by being a great partner in the future. If you think of it as an investment in the relationship it will be a great experience for the next time around.
Plus, I got all the answers I needed in a single 30 minute meeting after showing up unannounced. I have no idea what to do with the rest of the morning. I figured I would have to drive around town all day to get answers!
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1 comment:
Fantastic results! It will be great to have them working with you instead of against you next time.
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